Delivery charges for orders from our Online Shop are calculated based on the weight, size, and destination of your order. Here’s a clear breakdown:Standard Shipping (most orders): $50 – $76.99 (depending on order weight and location) Free Shipping: Available on all orders over $500. International Shipping: Calculated at checkout (rates vary by country)Additional Notes:Shipping costs are automatically calculated and displayed at checkout before you complete your purchase. Large or oversized items (such as Tack Trunks, Horsebackriding Lockers, or bulky Horse Tack Storage solutions) may incur additional freight charges, which will be clearly shown during checkout. All orders are shipped via reliable carriers with tracking information provided via email.Delivery Times: Most domestic orders ship within 1–5 business days and arrive in 7–11 business days, depending on your location. For the most accurate shipping cost, simply add items to your cart and proceed to checkout. If you have any questions about shipping or need a shipping quote, feel free to contact our customer support team

We accept the following secure payment methods at our Online Shop:Credit Cards: Visa, Mastercard, American Express, and Discover Bank Transfer (Wire Transfer): Available for all customersAdditional Details:All credit card payments are processed securely through our encrypted payment gateway. For Bank Transfer payments, you will receive our banking details at checkout or via order confirmation email. Please include your order number in the transfer reference to ensure fast processing. Bank transfers may take 1–3 business days to clear, after which your order will be processed and shipped.If you have any questions about payment options or need help with a bank transfer, please contact our support team

Delivery times depend on your location, shipping method, and product availability. Here’s what you can typically expect:Standard Shipping (continental United States): 3 to 7 business days after your order ships. Express Shipping: 1 to 3 business days after shipment. Free Shipping Orders (over $150): Same delivery timeframe as standard shipping.Important Notes:Most orders are processed and shipped within 1–3 business days after payment is confirmed. Bank Transfer orders may take slightly longer (1–2 extra days) while we wait for funds to clear. Large or heavy items such as Tack Trunks, Horsebackriding Lockers, or bulky Horse Tack Storage products may have longer delivery times due to freight shipping (typically 5–10 business days).You will receive a tracking number via email as soon as your order ships, so you can monitor its progress in real time. Delivery times are estimates and may be affected by holidays, weather conditions, or high demand periods. For the most accurate information on your specific order, feel free to contact our customer support team.

Your security and privacy are our top priorities. Shopping in our Online Shop is highly secure thanks to the following protections:SSL Encryption: Our website uses industry-standard 256-bit SSL encryption, so all personal and payment information is securely transmitted. Secure Payment Processing: We partner with trusted, PCI DSS compliant payment gateways to process your credit card and bank transfer transactions. Your card details are never stored on our servers. Fraud Protection: We monitor all orders for suspicious activity to help prevent fraudulent purchases. Data Privacy: We never sell or share your personal information with third parties for marketing purposes. Our privacy practices fully comply with applicable data protection laws.Additional Peace of Mind:All Horse Tack Storage, Tack Trunks, Horsebackriding Lockers, and other products are listed securely with up-to-date pricing and stock information. You can shop with confidence knowing your data is protected by multiple layers of security.If you ever have concerns about the security of your order or account, please contact our support team immediately. We’re here to help and respond quickly.

Once you place an order in our Online Shop, here’s exactly what happens step by step:Order Confirmation — You will immediately receive an email confirming your order details, including items purchased, total amount, and estimated shipping date. Payment Processing — Credit card payments are processed instantly. Bank transfer payments are confirmed once funds clear (usually within 1–3 business days).Order Processing — Our team carefully picks, packs, and prepares your items (usually within 1–3 business days after payment confirmation). Shipping Notification — You will receive a second email with your tracking number and carrier information as soon as your order ships. Delivery — You can track your package in real time. Standard delivery takes 3–7 business days. (longer for large items like Tack Trunks, Horsebackriding Lockers, or heavy Horse Tack Storage products).Throughout the process, you can check your order status by logging into your account on our website. If you have any questions at any stage, simply reply to your order confirmation email or contact our customer support team — we’re happy to help. We strive to make the entire journey from order to delivery as smooth and transparent as possible.

Yes, you will automatically receive a professional invoice for every order placed in our Online Shop. Here’s how it works:Immediate Invoice: Right after your order is placed, you will receive an Order Confirmation Email that includes a detailed invoice as a PDF attachment. Final Invoice: Once your payment is fully processed (especially for Bank Transfer payments), you will receive a second email with the Final Paid Invoice. Access Anytime: You can also download your invoices anytime by logging into your customer account on our website under “Order History.”What’s included in the invoice?Order number and date Detailed list of items (e.g., Tack Trunks, Horsebackriding Lockers, Horse Tack Storage products, etc.) Pricing, taxes, and shipping charges Payment method used Billing and shipping addressThese invoices are suitable for business expense records, tax purposes, or warranty claims. If you need an additional copy, a modified invoice, or have any questions about your order, simply reply to your confirmation email or contact our support team.